Home > Frequently Asked Questions
New
customer? Simply start shopping. We do have a minimum order amount of 9.75 USD. When you're
ready to check out, enter a unique Password and proceed with the process. International
customer? See below.
Forget your password?
Click on
this
link or on Your Order on the home page. Just enter
your email address to promptly receive your password via e-mail!
Is it safe to use my credit card on-line?
Absolutely. We have taken every precaution to make your transactions secure. Our site
utilizes industry-standard security measures, including SSL (Secure Sockets Layer).
Nevertheless, if you prefer, we also offer you the option of submitting your order by
telephone at 1-800-699-5514. All account information submitted to us is safely isolated
from unauthorized Internet access.
Do I have to pay sales tax?
Sales tax will only apply to residents of the US state in which we are registered, but not to any other US state. If you are tax-exempt in the states of Texas or Kentucky, and you have faxed us your signed, Texas or Kentucky tax exempt form, we can update you account so that you will not be charged tax for the rest of the year. Currently, the State of Texas and the State of Kentucky require a new tax exemption form be filled out every year.
How can I pay for my on-line order?
For online orders with a delivery in either the US or Canada, we accept Visa, MasterCard, American Express, Discover, or PayPal.
We also accept Certified Checks or Money Orders. Place order through the Order On-Line Sign Catalog and print out the order. Then mail the printout along with your Certified Check or Money Order to us. If you are sending a Certified Check or Money Order, please make it payable to: SignWarehouse. We DO NOT accept company/personal checks. International orders (to US addresses only) must be prepaid in advance via wire transfer. (See International customer, below.)
Send Certified Checks, Money Orders, pre-approved
company/personal checks to:
SIGNWarehouse, Inc.
ATT: OnLine Sales
2614 Texoma Drive
Denison, Texas 75020
If I place my order on
Saturday morning, will I have it by Monday morning if I pay for next day
air?
No. We ship Monday through Friday, and UPS picks up from our dock Monday through Friday. The cut off time for orders being shipped is 4:00 pm. We neither ship, nor does UPS pick up, on Saturday or Sunday.
How can I contact you?
You can email us at:
Address: 2614 Texoma Drive
Denison, TX 75020
Phone: 800-899-5655
903-462-7704
How much will my shipping charges be?
During the order process, you will be given a list of different shipping methods from which you can pick the one that suits you. The total cost of goods and the cost of shipping as well as sales taxes if applicable are clearly displayed.
International
customer?
If you are placing an order for delivery to a country outside the US or Canada, you must use a broker or freight fowarder with a US shipping address! Please include your broker's or forwarding house agent's information in the comment field or call. We will gladly forward your shipment to that address in the US. Payment must be in advance, via wire transfer. Sorry, due to fraud, no credit card or Paypal funds accepted for international sales.
How do I track my order?
You will receive a tracking number via email from SignWarehouse, Inc. regarding item(s) shipped by
UPS. The email is usually sent the night the order shipped.
What if I need to return my
order?
If we have made a mistake or an item is defective, call 800-699-5485 and ask for customer service. You must have a RMA number (return material authorization) before sending any item back to us. (RMA # are good for 10 days from issuance.) Please furnish the packing slip, invoice number and date. Returns that are not due to our error will be subject to a restocking fee. "Consumable" items plus books, videos, and CD's cannot be returned once the package has been opened.
All returns must be shipped back in original
packaging in "like new" condition, with all accessories, cables, manuals, and warranty
cards, etc, included. We suggest using UPS or other traceable methods of
insured shipping for your protection. You must inform us about defects,
shortages, and exceptions within 5 days of receipt of order or order is
considered complete. There are no returns after 30 days. Original shipping
and handling fees, as well as return shipping charges, are non-refundable.
After a return has been received, it will take 1-2 weeks to
process. If using a credit card, refunds will be credited to the same credit
card. If paying by
check or money order, a refund check will be mailed to you.
Click here for additional information on SIGNWarehouse, Inc. Return Policy.
What if you don't have all of the items in stock?
If an item you ordered is out of stock, it will be back-ordered automatically (domestic orders only). For international orders shipping to a US address, we will email you regarding the missing items to confirm the balance of your order. Orders placed after 1pm requiring drop-ship items, will not ship unntil the following business day.
Can I email you to change my order after I have placed it online?
No, we can't make a change to your order. We receive hundreds of orders every day. Because the order is processed automatically, it is on the warehouse floor being processed and picked immediately after you place it, sometimes within seconds! Trying to track down a specific order on our warehouse and change it is impossible. Therefore, we are not able to make changes to your order after you have placed it. We are so sorry for the inconvenience this causes you, but we are working really hard to get all of our orders out to the UPS trucks the same day you place the order.
If you need to add anything to your order, I suggest that you place another online order. Thanks for your business and thank you for your understanding.
Have questions we didn't
answer?
If you have additional questions, please email us:
or call our Customer Service Department at
1-800-699-5514.
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