Why do our customers love us?

Read these testimonials:

01/09/2005
     At seventy-five I happen to be the oldest flooring contractor in California still working … with no employees. Since I’ve been gradually wearing out I began a search last year for a new career that could be managed by my dotage. 

I discovered the Pinnacle and invested in the 25 watt model of the M-Series which I purchased from Sign Warehouse. I’ve been very pleased with the products I’ve been able to make for sale with my machine. And I keep learning more and getting more skillful in its use … and business is growing.

I am particularly appreciative of the expert help I receive from your support staff. Without exception every technical problem you might expect to arise in a start-up business with new equipment has been resolved by telephone consultation with “my” technician. I would not hesitate to recommend Pinnacle and Sign Warehouse.
Kindest regards, Stan L.

Sign Warehouse: Keep that business growing! Thank you so much for your kindness.

That's different from other dealers who can't provide after-the-sale support because they either don't have the resources or they've moved on to the next prospect.

So, before you buy, ask yourself these 3 very important questions:

 01/05/2005
     I want to let you know how much we appreciate your great technical support. After we purchased the amazing Pinnacle laser from Signwarehouse [Parent company of Engravers Warehouse], we had some questions regarding the operation of the unit. Your customer service representatives were always so helpful and patient with us. We are now proficient with the machine and its performance is amazing. Thanks again Signwarehouse/Pinnacle Lasers. Sincerely, Curtis C.

Sign Warehouse: Glad to know you are enjoying your engraver. We're always
happy to help.

2. If I buy from the 'other guy', will he have every part in stock at his facility? Or frankly, does he even have a facility?

01/06/2005
     About 8 months ago, I purchased a Pinnacle M-25 laser from Sign Warehouse [Parent company of Engravers Warehouse]. After researching the other options available to me, I decided on the Pinnacle because it represented the best value. The Pinnacle M-25 has all the features I needed for a start up business, and the sales staff was quite knowledgeable about their product.

     The machine arrived as promised in the time frame promised. The crating was immaculate. The machine worked perfectly the first time out of the crate and has so far satisfied the needs of my start up company. What few problems I did have were easily rectified by Sign Warehouse tech support over the telephone or via email.

     If you are a hobbyist, or a start up new business, you will find the value represented by the Pinnacle series of lasers to be a good buy. -- Chuck B. 

Sign Warehouse: Thanks, Chuck, for your praise about our sales and service!

12/13/2004
     Several years ago we had the opportunity to purchase a pantogragh engraver from a friend.  We supplied electrical contractors with panel tags for their electrical panels.  My wife and I began this small business just “as a hobby”.  Soon we had people calling to inquire about vinyl signage.  So, we decided to expand our business.  I went online to research machines, that’s where we came across Signwarehouse.com [Parent company of Engravers Warehouse].

     Our first purchase with Sign Warehouse was a Lynx 24 vinyl cutter. We bought the starter kit and with some help from Vinyl tech support, via the telephone, we were up and running quickly.  That year we designed and sold license plates, banners, lettered trucks, and much more.

     Due to the increased volume and growth of our customer list we outgrew our old pantogragh engraver.  So, once again we looked to Sign Warehouse.  We purchased a Venus 35 watt laser engraver.  At the same time we also purchased a heat press, a hat press, and starter kit.  After having our equipment shipped to us and familiarizing ourselves with it, we still had unanswered questions.  Eddie Larue gave me tech support over the phone and encouraged us to fly to Sign Warehouse for additional training and to learn all of the laser’s capabilities.  After spending four hours with Eddie, I felt very comfortable with our new laser and what it could do.  Throughout the next several months several little problems/questions arose, we were grateful to talk to Eddie and get his advice on how to deal with these things.  It was also nice to get help from Kevin when Eddie was not available.  It seems that whatever problem or situation would come up Eddie and Kevin always were able to walk us through it over the phone.

     Because of people like Eddie and Kevin and the helpful sales staff we will continue to purchase all of our company’s equipment from Sign Warehouse.  Thanks for the excellent customer service and tech support! Sincerely -- Tim and Cris E.

Sign Warehouse: Thank you. Always great to hear from a long-time customer!

01/06/2005
     I would like to take this opportunity to comment on the professionalism and competence that is displayed by the staff of SignWarehouse.com. [Parent company of Engravers Warehouse] We have had in our shop a Pinnacle M-series laser engraver for little over a year. When I approached the sales staff at Signwarehouse, for information concerning the purchase of a laser engraver, I found them to be knowledgeable and helpful. I was pleasantly surprised by a low key approach. There was no sales pressure, plenty of information and an invitation to return to do business. We decided to go with the M-series, after looking a several other laser manufacturers. The purchase and the delivery of our laser went smoothly.

     One thing that concerned me, technical support would it be there or would it vanish soon after delivery of the machine. I am pleased to say that the level of tech support is unparalleled in my experience. After a year of working with our laser if I have a question, my emails or telephone calls are returned very quickly. Emails within 24 hours, some are authored in the very early morning hours, phone calls are usually the same day unless it is toward the end of Sign Warehouse’s business day, then the next morning the phone rings. The tech’s Kevin, Rob, and Eddie have gone far beyond normal tech support. When I have a problem they have me send any information that I can and they will come back with suggestions on how to help complete my projects. They have been able to give instructions over the phone to answer many of my questions. They all have hands on experience with the line of engravers that they support, and are competent in their knowledge of both the hardware systems and the software that supports the laser engravers. In fact, on more than a couple occasions Kevin has offered suggestions to remedy problems that people have had with their Pinnacle lasers that weren’t bought from Signwarehouse. It shows their strong willingness to support the laser engraving business as a whole.

     I would without hesitation recommend anyone that is considering buyer a laser engraver to strongly consider the folks at Signwarehouse. I know that when I get ready to move up and upgrade my laser it will with the folks at Signwarehouse.com. Respectfully -- Gary S.

Sign Warehouse: We appreciate you telling everyone how great our support is! ..

01/06/2005
     As this busy holiday approaches, I want to take the opportunity to thank you for all you have done for me this past year. When I first began this odyssey, I had no idea what a laser could really do. I knew that I could make a lot more money on my charms by bringing my custom work in house, but I could not have known the magnitude of possibility that was awaiting my discovery.

    Every day I laser more.  Every day I learn more.  It's a running joke at our house now when I return from the store that I'll have something new to "laser" on.  And, each time that I do, someone in tech support at Sign Warehouse [Parent company of Engravers Warehouse] finds out about it the hard way!

    Here are some things that stand out for me when thinking of your excellent team: 

You always know me.  My phone calls are either answered immediately or returned usually within about an hour.  I know you are busy, but I get your undivided attention.

Your friendly, non-technical approach to technical knowledge allows me to increase my understanding of terminology without feeling insecure about my newness in the industry. 

You have encouraged me to try new things and most of these have been or will be making me money!

In short:  You know your stuff!!

     The laser itself, my little 600 pound baby, has got to be the BEST toy, er tool I have ever had the pleasure to work with.  I look forward to creating new things on it daily.  I am still amazed at what it can do.  I priced a few different lasers before coming to you (on a referral by the way) and I feel that I got the best deal that I could have hoped for.

     I am building this business from one small room in my house.  So far I am managing to make ends meet on word of mouth.  People LOVE the personalized things I create and I love creating them!  It's the perfect combination. It is my most sincere hope that I can someday become the competent lasermom I know is inside me.  I know that with your team of excellent tech and sales people behind me, I will accomplish this.

     Right now my custom engraved pyrex pie pan is just about finished, so I have to set up the next job.  If I can ever help you, please let me know.  In the meantime, I'm sure I'll be in touch as I have a few new things I need to laser on... Connie F. 

Sign Warehouse: WOW, Connie! You're a sweetheart! We love working with you.

01/06/2005
     My Pinnacle lasers were plug and play.  Any question or problem, technical support is second to none. You can actually talk to a real live person for help for software or hardware issues and hang up feeling that they do care about you and your business. SignWarehouse  [Parent company of Engravers Warehouse] wants your business to grow, as happy customers usually are repeat customers.

     So easy to use my wife left her job with CB to engrave, now she is an expert with Photo engrave. She is now considered to be a professional as she makes $60 and hour, that is $1.00 every 60 seconds of laser time. I will be buying my third laser early next year from SignWarehouse. Shay S. 

Sign Warehouse: Good to hear the business is going so well! Thank you for your kind words about our support of the engraving industry.

01/06/2005
     I bought the Pinnacle laser engraver in November of 2003. What influenced my decision to buy the Pinnacle was the sales and technical personnel. When I was first thinking of adding the laser engraver to my embroidery business, I sent out inquiries over the internet. The very next day, Daniel, of Signwarehouse [Parent company of Engravers Warehouse], contacted me and answered my initial questions. I still was not 100% sure I wanted to make the purchase and I was given a 'hands-on' demonstration at Signwarehouse. All of my questions were answered to include some I hadn't thought of. I got to "play" with the machine before I bought it.

     I have been using it for over a year. ANYTIME I have what I think are problems, I can call the toll-free number and get a technician on the line and they always talk me through the current "disaster" I'm having. The motherboard of my engraver was damaged in transit and the rotary device would not work correctly. After trouble shooting the entire system, Signwarehouse sent one of their technicians to my place of business and not only replaced the motherboard, but gave the engraver a complete once-over and made a few adjustments. He even taught me a few tricks I had no idea existed. They have saved me lots of money in products I would have otherwise wasted.

     I have recommended the Pinnacle laser engraver and Signwarehouse to any one and everyone who has asked my opinion. These folks stand behind their product. I have never had any problems or second thoughts about my purchase. Chris W. 

Sign Warehouse: Chris, thanks for your praise of our on-site service and our pre-sale demonstration!

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