General FAQs

Shipping Questions?

Please visit our helpful Shipping FAQs

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New Customer?

Simply start shopping. When you're ready to check out, just click on MY CART at the top of the page. (After you've entered your information, it's easy to set up an account so you can view your account status/history and quickly checkout in the future. If you check out as a guest, you will not receive these benefits.)

New International customer? See below.

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Forget your password?

Click on SIGN IN under MY ACCOUNT at the bottom of the page. Then click on FORGOT YOUR PASSWORD? Enter the email address you used to set up your account to receive instructions to access your account. Please be sure to save the email address associated with your account for future reference since we are not able to retrieve that information in your behalf.

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Do you have a minimum order amount?

No, there is no minimum order requirement.

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Is it safe to use my credit card online?

Absolutely. Our site utilizes industry-standard security measures, including SSL (Secure Sockets Layer). Nevertheless, if you prefer, we also offer you the option of ordering by telephone at 1-800-699-5514 with any of our representatives.

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Do I have to pay sales tax?

Sales tax only applies to residents of the US state(s) in which we are required to collect sales tax. If you are tax-exempt in Texas and you have faxed us a signed tax exempt form, we can update your account so that you will not be charged tax for the rest of the year. Currently, the State of Texas requires a new tax exemption form be filled out every year. Unfortunately, tax can not be removed from any order retroactively.

Do I have to pay sales tax on shipping?

In the State of Texas, shipping and handling charges are taxable if the items they are associated with are taxable. So this means that if you pay sales tax on the items you also have to pay sales tax on shipping those items. So sales tax is collected on the entire order amount, including shipping.

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How can I pay for my order online?

For online orders with a delivery in either the US or Canada, we accept Visa, MasterCard, American Express, Discover, or PayPal. On credit card charges, the shipping and billing address must be the same.

We also accept Certified Checks or Money Orders for online orders. Place items into cart and proceed through checkout process. Before submitting payment online, print out the order, making sure to include other charges, such as taxes or shipping. Then mail the printout along with a Certified Check or Money Order made payable to SignWarehouse. We DO NOT accept company/personal checks unless they are pre-approved. International orders (to US addresses only) must be prepaid in advance via wire transfer. (See International customer, below.)

Send Certified Checks, Money Orders, pre-approved company/personal checks to:
SIGNWarehouse, Inc.
ATT: Online Sales
2614 Texoma Drive
Denison, Texas 75020

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How can I contact you?

Click on link text Contact Us at the top of the page. You can also call using the phone numbers below:

Address: 2614 Texoma Drive
Denison, TX 75020
Phone: 800-899-5655

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Canadian customer?

Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer's behalf. These charges are added to your shipping charge, and you will receive a bill for them, which is your responsibility to pay.

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International customer?

If you are placing an order for delivery to a country outside the US, it's easier to use a broker or freight forwarder with a US shipping address. Please include your broker's or forwarding house agent's information in the comment field or call. We will gladly forward your shipment to that address in the US. Payment must be in advance, via wire transfer. For security reasons, no credit card or Paypal funds accepted for international sales.

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Customs, duties, and taxes

The recipient of an international shipment (including Canada) is subject to customs brokerage fees, import duties, and taxes after the shipment reaches your destination country. Additional charges are the responsibility of the customer because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.To avoid a delay in receiving your order from customs, consider the following:

  • Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
  • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
  • We do not refund original shipping charges for goods that are refused for delivery at customs.

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How do I track my order?

You will receive a tracking number via email from SignWarehouse, Inc. regarding item(s) shipped by UPS or FedEx. The email is usually sent the night the order shipped.

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What if I need to return my order?

If we have made a mistake or an item is defective, call 800-699-5517 and ask for customer service. Or, you can submit a ticket for an issue by clicking on Contact Us at the top of the page. You must have a RMA number (return material authorization) before sending any item back to us. (RMA # are good for 10 days from issuance.) Please furnish the packing slip, invoice number and date. Returns that are not due to our error will be subject to a restocking fee. Consumable items and books, videos or CDs cannot be returned once the package has been opened. Please read our Return Policy.

All returns must be shipped back in original packaging in like-new condition, with all accessories, cables, manuals, and warranty cards, etc, included. We suggest using UPS or other traceable methods of insured shipping for your protection. You must inform us about defects, shortages, and exceptions within 5 days of receipt of order or order is considered complete. There are no returns after 30 days. Original shipping and handling fees, as well as return shipping charges, are non-refundable.

After a return has been received, it will take 7 to 14 working days to process. If using a credit card, refunds will be credited to the same credit card. If paying by check or money order, a refund check will be mailed to you.

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What if you don't have all the items in stock?

If an item you ordered is out of stock, it will be back-ordered automatically (domestic orders only). For international orders shipping to a US address, we will email you regarding the missing items to confirm the balance of your order. Orders placed after 1pm requiring drop-ship items, will not ship until the following business day.

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Can I email you to change my order after I have placed it online?

Unfortunately, no. Since processing has already begun, no changes to the order can be made. After payment confirmation your order is sent to the warehouse where it is picked and packed, sometimes within minutes. Our system is designed to have your order ready for the shipping carrier to receive as soon as possible. If you need to add anything to your order, we suggest that you place another online order. Thank you for your understanding.

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What are points and how do they work?

For a full explanation of points, please click here.

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What is your policy on pricing or other typo errors?

From time to time, typographical errors, miscommunication and other glitches can result in items being offered at what appear to be deep discounts but are actually mistaken prices. SignWarehouse reserves the right to cancel any order and refund customers' money, either because of pricing errors or for any other reason. Your use of this site means that you agree with this policy.

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