At SignWarehouse we try our best to provide our customers with the lowest cost shipping options possible, including our famous $9.99 flat rate shipping. However, sometimes our customers have questions about shipping prices. Let's address a few of the most common questions we get. (If you have questions about something other than shipping, please visit our general FAQs)
- Why didn't I get $9.99 Flat Rate Shipping on my order?
- Why is your Flat Rate Shipping $9.99? Is that really a savings?
- Why have shipping costs gone up so much lately?
- Are you making a profit on shipping?
- Why don't you offer free shipping?
- I'm just buying one small item! Why isn't my shipping cost lower?
- What is this .01 cent surcharge on my order?
- Do you require a signature on some shipments?
- If I place my order on Saturday morning, will I have it by Monday morning if I pay for next day air?
- Why do you only ship equipment FedEx Ground or FedEx Home Delivery? Why not use UPS?
There can be a few reasons. First, flat rate shipping does not apply to equipment orders, drop ship orders, out of stock orders, orders that are international or shipping to Alaska, Hawaii, US territories, APO/FPO or international destinations.
The second major reason orders do not qualify is that they must be 40 lbs. or under. You may wonder how it's possible that your order of, for example, light corrugated plastic blanks could possibly weigh more than 40 lbs.
The problem is that major shipping companies don't calculate their prices on actual physical weight, but on something called DIM weight. Dimensional (DIM) weight takes into consideration the amount of space a package occupies in relation to the actual weight of the package. Starting in January 2015 shipping carriers now us DIM weight to calculate their shipping costs.
Anything bigger than 18" is considered a "big" item by them and is given a much heavier DIM weight.
Typical items that have a heavy DIM weight are: 24" x 18" and 36" x 24" Corrugated Plastic Sheets, Wind Sign II, Signicade, Squarecade, Econo Sign, Deluxe Signicade, Floor Racks and Wall Racks.
For more information about DIM weight please visit this article
Before we instituted our flat rate shipping the average shipping charge was $14.57. Now with the flat rate shipping we have lowered the average shipping cost by 37%.
So even on orders on just one item, you're saving money with our flat rate shipping rather than letting the shipping companies dictate the price according to their criteria.
We feel your pain. It's never fun paying for shipping. Unfortunately the big shipping companies don't feel the same way. Just like the airline industry with its infamous upcharges and hidden fees, the shipping industry has introduced several hidden surcharges.
Starting in January, 2015 both FedEx and UPS started added theses 5 hidden surcharges.
- A $3.70 charge for any delivery to any residential address.
- A 3% surcharge on fuel.
- They now charge for DIM Weight instead of actual weight of the package.
- They now charge $2.70 if your address is too far from where there delivery trucks comes from, which apply to 47% of all orders.
- And they have another $2.70 charge if your address is 'way' too far from where their trucks come from and this is on top of the normal Freight Charge, which applies to 14% of all orders. So 14% of all orders are charged the standard freight bill, and then in addition, $9.10 in surcharges.
If you want to read more about these surcharges read this article.
Absolutely not, just like how the USPS doesn't make a profit, shipping is not an area where we make any money. In fact often we're taking a loss on the shipping cost of your order.
Free shipping is never actually free shipping. Businesses that offer free shipping are actually wrapping the price of shipping into the price of the product. We prefer to let you chose which method of shipping you prefer, how much you want to spend on shipping, or if you want to pick it up from our warehouse for free. Doing this allows us to keep our product prices lower and competitive.
Unfortunately the big shipping companies don't care about the size or quantity of your order. They're going to charge you a fee no matter what to deliver it to you. Add to that the 5 surcharges they added in January of 2015 (see our breakdown of them in this answer.) and you can be left with a very unpleasant surprise at checkout.
To avoid as much shipping price pain as possible, we recommend trying to bundle as many of your purchases together to get more bang for your shipping buck. And remember that even if you are paying our flat rate shipping of $9.99 for just one small item, it's still an approximate savings of 37%, from before when we let the shipping companies set the rates.
When you select our flat rate shipping orders over $35 will ship the same day if placed before our cutoff time of 4PM CST. Orders under $35 will ship the next business day. To diferentiate between these two categories our e-commerce systems adds the .01 cent charge to orders under $35. It's simply a way for our system to keep track of the two types of orders.
If you would like more information about our Flat Rate shipping and rules, please visit this page.
If I place my order on Saturday morning, will I have it by Monday morning if I pay for next day air?
No. We ship Monday through Friday (excluding holidays), and UPS & FedEx pick up from our dock Monday through Friday (excluding holidays). We do not ship, nor does UPS & FedEx pick up, on Saturday, Sunday, or holidays. Except for circumstances beyond our control, most orders process and ship the same day if placed before 4:00pm.
Because of credit card fraud all equipment & software order/shipments require a signature.
We want to get our equipment to you in an undamaged condition. That is the best situation for you. As of late 2017, we are reporting much higher damage claims with equipment orders delivered by UPS vs FedEx Ground or FedEx Home Delivery. Therefore, all shipments of equipment will ship FedEx Ground or FedEx Home Delivery, even if you selected UPS at checkout.